At Masias Maquinaria we do not just sell machinery and equipment but also offer a wide range of services to give full satisfaction to our customers. Our commitment is to have a high-quality global service.
Among our range of services we do offer:
Fully personalized solutions
Masias can study particular solutions for a wide range of issues concerning fibre treatment and processing. Almost 70 years of experience and presence in the global markets, from New Zealand to the United States, allows us to give our customers engineering advice and submit different alternative solutions according to the space, budget, capacity or material processing needs. We recommend the most suitable equipment layout according to the previous engineering analysis performed by our engineers.
Continuous R&D Programmes
At Masias we believe that constant innovation and development is a key point and that is why our equipment is being continuously upgraded with improvements arising from the different installations or equipment we have built in more than 60 countries around the world.
Masias has some lab facilities of more than 300 sq.m. Our engineers and designers cooperate every year with CDTI (Centro para el Desarrollo Tecnológico Industrial), a state-owned body that supports innovation and technological development in technological promotion programmes, so as to upgrade and improve our equipment to the benefit of our customers.
Telephone Technical Assistance
Our customers receive free technical assistance by phone ). Which, according to our experience, can help to solve most of technical operation problems or troubles.
Personal Technical Assistance
If a problem can not be solved by phone, a Masias specialized technician can travel anywhere in the world in less than 72 hours (this does not apply when VISA is needed to enter the country).
Layout assistance
Our designers can provide you with Autocad or Solidworks drawings of any installation in which we might include not only the machines we manufacture but also machinery from other manufacturers involved in the project.
Software updating through internet
We also offer the possibility to get connected into your control system in order to easily assist you if an error is detected.
We can also update your control system free of charge.
Technical checkouts
We might also provide you with a complete analysis of your installation and find the solution that better fits your needs.
Spare parts
Masias guarantees that any equipment or machinery sold from our catalogue will have availability of spare parts for not less than 10 years. In most cases spare parts are ready for shipment in 7 working days.
Among our range of services we do offer:
Fully personalized solutions
Masias can study particular solutions for a wide range of issues concerning fibre treatment and processing. Almost 70 years of experience and presence in the global markets, from New Zealand to the United States, allows us to give our customers engineering advice and submit different alternative solutions according to the space, budget, capacity or material processing needs. We recommend the most suitable equipment layout according to the previous engineering analysis performed by our engineers.
Continuous R&D Programmes
At Masias we believe that constant innovation and development is a key point and that is why our equipment is being continuously upgraded with improvements arising from the different installations or equipment we have built in more than 60 countries around the world.
Masias has some lab facilities of more than 300 sq.m. Our engineers and designers cooperate every year with CDTI (Centro para el Desarrollo Tecnológico Industrial), a state-owned body that supports innovation and technological development in technological promotion programmes, so as to upgrade and improve our equipment to the benefit of our customers.
Telephone Technical Assistance
Our customers receive free technical assistance by phone ). Which, according to our experience, can help to solve most of technical operation problems or troubles.
Personal Technical Assistance
If a problem can not be solved by phone, a Masias specialized technician can travel anywhere in the world in less than 72 hours (this does not apply when VISA is needed to enter the country).
Layout assistance
Our designers can provide you with Autocad or Solidworks drawings of any installation in which we might include not only the machines we manufacture but also machinery from other manufacturers involved in the project.
Software updating through internet
We also offer the possibility to get connected into your control system in order to easily assist you if an error is detected.
We can also update your control system free of charge.
Technical checkouts
We might also provide you with a complete analysis of your installation and find the solution that better fits your needs.
Spare parts
Masias guarantees that any equipment or machinery sold from our catalogue will have availability of spare parts for not less than 10 years. In most cases spare parts are ready for shipment in 7 working days.